Summer Training Programme – Day 7 Culture & Conduct Risk – Behaviour & MI
Tuesday 25th August |10:00 – 11:00 | £75 | 1 CPD hour
Training Overview
Agenda
| Why culture & conduct matter (regulatory context) |
| What is conduct risk & culture? |
| Behaviours that drive conduct risk |
| Using MI to monitor conduct & culture |
| Key takeaways & actions |
By the end of this session, delegates will:
- Understand how culture drives conduct risk
- Recognise behaviours that create or reduce conduct risk
- Understand the role of MI in identifying culture and conduct issues
- Use simple techniques to interpret and act on MI
- Appreciate their role under SMCR and Consumer Duty
What you will gain:
- Clear understanding of conduct risk and culture in FS
- Ability to recognise risk-driving behaviours
- Confidence interpreting and using MI effectively
- Awareness of their role under Consumer Duty and SMCR
- Practical tools to improve customer outcomes
Who should attend:
- Business & Operations Teams
- MI, Data & Reporting Teams
- Risk, Compliance & Conduct Teams
- Senior Managers (SMCR)
- Line Managers & Team Leaders
CPD
A CPD certificate will be provided to all attendees, which may be considered appropriate by your company for the accrual of CPD hours. This course will qualify for 1 CPD hour.
Training and Venue Information
| CPD Authorised | Yes |
| Event Date | 25-08-2026 |
| Event End Date | 25-08-2026 |
| Price | £75 |
| Location | Online Training |